Refund Policy

• A purchase is rejected by our team or the upstream provider.
• A service fails to deliver (for example, no meter token or airtime).
• A duplicate transaction is detected.

Refunds are credited to your TradiixxPay wallet in full and are usually available within a few minutes of the failed or rejected transaction. You will receive an in-app notification and (if enabled) an email and SMS confirmation.

Wallet balances are non-transferable and cannot be withdrawn to a bank account directly. You may use your balance for any supported service on the platform.

If you believe a transaction should have been refunded but was not, contact support at metceoai@gmail.com with the transaction reference within 14 days.