Complaint Resolution Policy

• In-app: open the chat widget on any authenticated page.
• Email: metceoai@gmail.com
• Contact form: /contact

Please include your registered email or phone number and, where relevant, the transaction reference.

• Acknowledgement: within 24 hours of receipt.
• Initial response: within 3 business days.
• Resolution: within 14 business days for standard cases.
• Complex disputes may take longer; you will be kept informed.

If you are not satisfied with the outcome, you may escalate to the Consumer Protection Department of the Central Bank of Nigeria or the appropriate regulator for the underlying service provider.

Every complaint is logged, investigated by a human agent and answered directly. We do not use automated dismissals.